Nightingale Community Academy wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

By letter –

  • By letter – Nightingale Community Academy, Beechcroft Road, London SW17 7DF
  • By email –
  • By telephone       – 020 8874 9096
  • Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Click here for our Complaints Policy and Procedure

In the first instance all complaints should be brought to the attention of the Principal, Mr Andre Bailey Tel: 020 8874 9096 or Email:

Or alternatively, if the complaint is with reference to the Principal, the complaint should be made to John Prior, Executive Head (Quality and Development)/Deputy CEO, Orchard Hill College Academy Trust, Quadrant House, 8th Floor The Quadrant, Sutton SM2 5AS

We’re excited to begin our partnership with Orchard Hill College Academy Trust, together working towards positive outcomes for our students

Andre Bailey, Headteacher

Latest News


A number of boys in Year 7, 8 and 9  went to the Wandle Recreation Centre to take part in the annual Para Football Competition. The boys performed extremely well throughout the tournament and ending up being the winners of the competition!  In addition the …

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Christmas Card Competition Winner!

We are so grateful to Bradley in year 8 for his fabulous work designing our Christmas card for 2017. £15 for an Amazon voucher feels like an absolute bargain for such an amazing effort! Well done Bradley and thank you. …

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A trip to Jamie’s Farm

Students from Nightingale Community Academy have spent the last few nights over at Jamie’s Farm, a provider who offer ‘farming, family and therapy’ through a short residential stay and follow up programme. Their aim is to re-engage children with educational …

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Dallaglio Rugby Works Tournament

Year 9 & 10 boys from Nightingale Community Academy went to Dulwich in South East London to take part in the annual Dallaglio Rugby Works Tournament. After a shaky start the team went on to perform really well and was …

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